Nearly 10,000 complaints were filed to financial institutions in the first six months of 2011 with over 1.8 million made in total according to the Financial Services Authority (FSA), whilst Skipton Business Finance announce that they received zero complaints during the same period of time.
Banking brands were the main culprits of complaints dominated by the mis-selling of payment protection insurance (PPI), especially after the banks lost their legal challenge on PPI rules in April.
Skipton Business Finance, on the other hand, claim to have received zero complaints in the first six months of 2011 on the back of over half a decade of receiving no formal complaints from any of their client base.
Greg Bell, Managing Director, said: “Clients often highlight the impressive ‘people-orientation’ of our business and laude the quality of the staff that they deal with on a day-to-day basis. We can safely say that Skipton Business Finance smoothly integrates the experience and expertise of its senior staff and management throughout all of its operations.”
He added: “Skipton Business Finance is a pioneer in understanding the future potential of their clients and have enjoyed great success working with UK businesses that, when given access to additional working capital, go on to flourish and reach their true potential.”
“We are proud to boast an extremely low client-to-staff ratio meaning that not only do our clients always get direct access to the decision makers, but our specialised Relationship Managers can offer them the time and focus they need which has ultimately resulted in exceedingly high levels of customer services and zero complaints!”
Skipton Business Finance is a leading, proactive invoice financier with offices in Skipton, Leeds, Manchester and Birmingham. The company’s award-winning service spans invoice factoring and invoice discounting, boasts independent status and is a wholly owned subsidiary of Skipton Building Society, a mutual that has been serving its members for over 150 years.
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