Quality customer support and easier access to decision makers is what drew this dental prosthetic manufacturer to Skipton Business Finance after experiences with other invoice finance providers.
Background
A full-service dental laboratory based in the North West, Prem Plus Dental Labs manufacturers a wide range of dental appliances including Crowns & Bridges, Orthodontics (including 3D Digital model storage and analysis), Prosthetics, Implantology & Attachments. It delivers these services to clients in the NHS, private dentistry, and hospitals across the UK and Ireland.
Back in 2002, Skipton Business Finance provided Prem Plus Dental Labs with its initial Invoice Discounting facility.
On the advice of a now ex-financial advisor the company then moved to another, much bigger Invoice Finance provider. Unsatisfied with that provider it then moved to another before finally returning to Skipton Business Finance after 15 years.
Problem
A combination of high upfront costs and slow paying clients lead Prem Plus Dental Labs to initially turn to Invoice Discounting to help with the company’s cash flow.
Solution
Having experienced Skipton Business Finance and two of the largest Invoice Discounting providers in the marketplace, it was the simplicity and quality of support rather than competitive pricing, that drew Prem Plus Dental Labs to return to Skipton Business Finance for its working capital solution.
Result
Skipton Business Finance was happy to take on its former client and was pleased to offer a tailored service from its regional centre in the North West.
Commenting on the return, owner and managing director of Prem plus Dental Labs Paul Leung said: “The relationship Skipton has with their customers, and the day-to-day support they provide makes them incredibly easy to work with. I’m able to speak to a decision maker whenever I need to, which just makes my life easier."
He continues, “If we have a problem, I can pick up the phone and they’ll quickly resolve it. Other providers could have matched their pricing, but none of them could match the level of support they offer. In a nutshell, they just help our business to run smoothly.”
About Skipton Business Finance
Skipton Business Finance provide businesses with working capital through flexible Invoice Finance solutions, including Invoice Factoring, Invoice Discounting, My White Label and our interest-free Skipton Select solution. We can provide working capital to a business by advancing funds varying from £25,000 up to £5m.