Credit Risk Consultant

If you’re highly organised with a hands-on approach here’s a great opportunity to join Skipton Business Finance, a subsidiary of Skipton Building Society.

SBF specialises in the Invoice Finance market and are part of the Skipton Building Society Group, one of the UK's oldest and most trusted financial institutions. With offices in Skipton, Leeds, Manchester, Birmingham and Bracknell, the company has seen year-on-year growth and continued investment with an aspiration target to become the leading Invoice Financier in the UK.

This is an exciting opportunity to join a fast-growing company and be a part of a dedicated and dynamic team.

Location: Head Office, Skipton (Skipton Building Society)
Hours: 9am – 5pm. Monday to Friday
Reporting To Collections Manager

You will work within the Risk, Recoveries and White Label functions and be responsible for the collections activities on a specific portfolio of clients.

You will be required to develop strong relationships with both our clients and their customers and provide a superior level of service.

JOB PURPOSE

  • To protect the integrity of SBF investment
  • To optimise the income stream of SBF
  • To ensure clients receive a satisfactory level of service

PRIMARY DUTIES

  • Be responsible for the accurate processing and allocation of all notification schedules / cash / BACS receipts and collating any necessary paperwork for a portfolio of White Label / Risk & Recovery clients
  • Be responsible for the sales ledger maintenance, credit control of a portfolio of White Label / risk & recovery client sales ledgers
  • Maintain clear, concise and professional notes on the memo pad detailing the credit control / relationship building activities with the customer base
  • Report potential risk situations to the relevant staff
  • Be a supportive and participative team member ensuring that the duties of team members are effectively carried out in their absence
  • Build and maintain client and debtor relationships, promoting the name of SBF by providing a first class customer service
  • Generate additional income for SBF where possible without compromising our security and to recognise the opportunity of offering our services to possible prospective clients
  • Ensure the successful recovery of the core commitment on all failed clients and to maximise recovery for relevant fees to be applied
  • Negotiate with solicitors / insolvency practitioners / third party collection agents to assist recoveries

HANDLING A PORTFOLIO OF CLIENTS YOU WILL ENSURE

  • Input accurately all the daily processing for clients
  • Handle on average 25 WL clients
  • Handle on average 15 R&R clients
  • Accurate allocation and reconciliation of cash and credit notes. Cash to be allocated within 3 days of receipt and memo line notes updated where appropriate
  • New debtors to be set up within 24 hours of receipt of suitable information
  • Set up and load an open item ledger of failed clients within 24 hours of receipt
  • Chase all invoices from the Advance Notice of Disapprovals report
  • Chase each client’s top 7 accounts on a regular basis throughout the month to build relationship and confirm validity of the debt
  • Chase each client’s ledger of 10 day overdues at least once a month
  • Provide effective credit control for clients whilst maintaining the confidentiality of the facility with the debtors being chased
  • Deal with client and debtor queries in a timely and professional manner
  • Achievement of monthly collection targets
  • Review each client’s disputes with the client at least once a month
  • Ensure adherence to the practices and procedures as outlined in the relevant training guide
  • No justifiable client complaints
  • Indexing/filing
  • Sounding/verification exercises on a daily basis to ensure we are protecting the security of SBF
  • Take the appropriate legal action against debtors when necessary
  • Deal with returned/bounced cheques in a timely manner

EXPERIENCE / QUALIFICATIONS / KNOWLEDGE REQUIRED

  • Ability to work accurately and efficiently under pressure and to strict deadlines
  • To have passed or be studying for the ABFA Foundation course
  • Computer literate with fast, accurate keyboard skills
  • Minimum of two standard GCSE’s including Maths and English
  • Experience in the invoice finance industry and/or credit control would be preferable

COMPETENCIES

  • Keyboard skills
  • Perseverance
  • Adaptability
  • Initiative
  • Teamwork
  • Stress Tolerance
  • Decision Making
  • Numeracy
  • Communication
  • Work Quality
  • Planning and Control
  • Accuracy